FAQ – Frequently Asked Questions
Q: How come you are always moving and closing down temporarily.
A: My wife and I like to enjoy ourselves outside, just not in the snow. We have also been remodeling, flipping, and building houses for the last 20 some years. As we have settled down now with a house in Arizona and a Condo in Billings, Mt, we will not be refurbishing houses in the foreseeable future.
While in Montana we enjoy camping, fishing, kayaking and visiting our children and grand children. During the winter Cheryl is a full time substitute teacher in Arizona. We spend the weekends metal detecting and prospecting for gold nuggets in the Arizona gold fields.
So – May 1st through November 30 we are residents of Montana, Dec 1 through April 30 we snowbird in Chloride Arizona. When submitting the order form, a web page opens with the address you are to send the razor(s) to. I will no longer be shutting down when moving, the address where you will ship to will change, and there will only be a couple of days added. We may, however, close for a vacation now and then.
Q: How come you dont email alot, or talk long on the phone?
A: Three Things, Quality, Time, and Money. QUALITY- I feel that quality work comes from experience and concentration. I have been restoring razors since 2017, with over 5 years of experience and around 10,000 razors, it is easy to become complacent. I try to keep my concentration high to keep the quality as high as I can get it for my customers. Interruptions on the phone or email throw that concentration off.
TIME- As my business only has one employee, myself, any interruptions fall directly to me. On my Razor Services and the Order Form pages are countless descriptions and instructions that answer 95% of the questions people call or email about. When the instructions are not read, I am interrupted and my concentration suffers.
MONEY- I try to keep the price of my services as low as I can. For the last 5 years, I make $30 for the 1 1/2 hours of work it takes for each razor netting me an income of around $20 per hour. The rest of the fees are for Mailing, packaging, seller fees, credit card fees,, website fees, domain name, polishing rouge, polishing wheels, wire wheels, cleaners, degreasers, plating chemicals, precious metals, etc. Now if we were to tack on many hours worth of emails, texts, and phone calls, either my hourly rate will go down, or I have to raise the price.
Q: Did you get my razor?
A: If it is on the ORDER STATUS page, I got it. If it is not on the page, I do not have it yet. You should always send your razors, wrapped well, with a tracking number. The tracking is for you, not me. Tracking will tell you where the razor is.
Q: When do I pay?
A: You can send a check, money order, or cash with the razor(s) or prepay off the Etsy Store. If you do not prepay, I will invoice you via Paypal when the order is complete and I have sent pictures. Payment is expected within a few hours of sending the PayPal Invoice.
Q: When do you ship out orders?
A: Cutoff for shipping is 4:00 PM and I ship Monday through Friday. If payment comes in after 4:00 PM Mountain Time, the order will be shipped out the following day.
Q: My razor squeeks, how do you oil?
A: The razors are really really clean, so after plating, the insides are metal on metal, which creates a squeek or a hard to turn 1/4 turn on an adjustable. I have recently starteed oiling the razors after plating with ‘Break Free MIL-SPEC CLP’.
Over time, skin oils and shave soap lubricate the inside of the razors. Until then, here are a few things you can do:
1: Run hot water in the open tto end, add 3 or 4 drops of Dawn dish liquid. Work the tto back and forth by gripping it with a damp washcloth and twisting back and forth while making the 1/4 turn for about a minute. It should be good to go.
2: Oil can be put in the tto end, with doors open and tto up, place 3 to 5 drops in and work tto back and forth by gripping it with a damp washcloth and twisting back and forth while making the 1/4 turn for about a minute. Some oils you can use- Mineral Oil, Baby Oil, Coconut Oil, Avacado Oil, Canola Oil. Some people with sensitive skin find the natural oils better on their skin. Or you can use what I use ‘Break Free MIL-SPEC CLP’.
3. For doors or other tto squeeks, place a drop of oil on the pivot points of the doors and between the handle and tto, 2 to 3 drops of oil. Then just work the doors open and shut for a minute. Adjustables need oiled in the TTO end, where the threaded nuts against the springs are.
Q: Are you a Wizzard???
A: I have been accused of that a few times. I am a very conscientious person and strive to be the best I can be. I recognize people are sending me family heirlooms, favorite daily shavers, their Dads razor, and that they expect a high level of care be given to their razor. So, as Gillette says, “The Best A Man Can Get” applies to everything I do. I strive for only 5 Star Reviews, I strive never to have a razor returned due to a bad or misleading listing, I strive to never have a razor returned for warranty work. This saves alot of TIME and MONEY for both parties.
Q: How come you dont participate, advertise or support Badger and Blade?
A: I read and follow Badger and Blade Forums regularly. I saw how others in my business ran into a few problems in the past using the forums to conduct their business. Most times, it didnt end well, so I vowed years ago not to stick my foot in my mouth in public forums. True reviews come without being solicited, and without the impute from the reviewee.
I would love to support and advertise on B&B, but by doing so, I would have to raise my prices. The best way in my mind to show my appreciation to the members of B&B is to keep my prices affordable.
Made To Order Razors
Subject to availability. If I do not have a razor in stock, I will find one and quote price at that time. Razors listed below are ones that I have in stock, ready to be restored. 7 to 10 days from time razor is requested. Price includes Deep Clean, Disinfecting, Disassembly, TuneUp, Polish and Replating and free Shipping to USA only.
Fatboy – Mirror Nickel $140, 24K Gold or Palladium $155
Slim Adjustable – Mirror Nickel $120, 24K Gold or Palladium $135
Senator – Quote
Sheraton – Quote
50’s Aristocrat – 24K Gold $130